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Originally Posted by foxprorawks
OK, I've just been on the phone to Broadband technical support to complain that although my modem configuration says I have a 10Mb connection, dowloading and running speed tests etc. shows that I have somewhere between a 3Mb and 4Mb connection.
The nice Indian lady on the other end of the phone advised me that the 10Mb speed is still in a "trial phase" and will be until the end of the year. 
I tried to argue the case that there was a launch of the 10Mb product on Monday, but she stuck to her guns. Her manager, Raj, confirmed that we are still in a trial phase and that if the NTL web site says otherwise then the web site is wrong.
So what is the situation?
When I told him that my modem sometimes reboots, he offered to downgrade me back to 3Mb until the trial finishes 
No complaints about Raj or his colleague - they were very courteous - but I'm now very confused. |
You have been treated abominally.
Let me put an end to your confusion.
YOU HAVE BEEN FOBBED OFF!!
And as to the situation?
As Ntl seem to keep their staff just as well informed as their customers, no one can really say anything with any certainty. As per usual.
This 10meg upgrade was, just the usual fiasco that seemingly occurs when ever Ntl does anything.
But with the introduction of a £50.00 per customer whip round, seemingly to help them upgrade their old obsolete and worn out equipment, it is now reaching the heights of lunacy only being currently rivalled by Sony and their on going Root-Kit disaster.
The outsourcing of TS and the £50.00 whip round are yet two more ways the Ntl Corporate "PR" machine have found to further alienate their already thoroughly alienated customer base.
I expect the Clowns who thought this up have had a good laugh about it, at our expense of course.
I fully expect to receive the usual "If you don't like it then **** off!" comments, but I really don't give a ****.
Why should I?
Ntl certainly doesn't.