OK, I've just been on the phone to Broadband technical support to complain that although my modem configuration says I have a 10Mb connection, dowloading and running speed tests etc. shows that I have somewhere between a 3Mb and 4Mb connection.
The nice Indian lady on the other end of the phone advised me that the 10Mb speed is still in a "trial phase" and will be until the end of the year.
I tried to argue the case that there was a launch of the 10Mb product on Monday, but she stuck to her guns. Her manager, Raj, confirmed that we are still in a trial phase and that if the NTL web site says otherwise then the web site is wrong.
So what is the situation?
When I told him that my modem sometimes reboots, he offered to downgrade me back to 3Mb until the trial finishes
No complaints about Raj or his colleague - they were very courteous - but I'm now very confused.