[nate]

I have to say, just throwing this out there, perhaps its nothing, but;
Since having the upgrade to 10mbps, about 3 weeks ago now, I've had to restart my modem 3 times as it has just spontaneously dropped and stopped, have never had to do this before.

No problems with speed though.

ps. Swansea is still there, just more techs are in India and the call routing scripts will route you through to first available agent.