Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Hawky2000 · 07-12-2005, 15:52

Ok Dezzo, it may well have been an honnest mistake.

I do have a few other points to make though.

How exactly do NTL relate an IP to an account? Anyone know? Surely the obvious one would be to register the connection and account details used at the time without messing with MAC addresses?
I'm aware that IPs can be spoofed but how does that explain them giving out an address that had NO connection AT ALL (even a phone line) at the time they were asked about? If you don't have an active account you can't just plug into the line and use it. It needs ACTIVATING first.

I can't see any way in which you can claim NTL didn't make a mistake.

Also, when I make a mistake I appologise for it, but that's just me, why should a company like NTL care if they (albeit accidentaly) made my Girlfriend affraid to go to her own home?

07-12-2005, 15:52	#669
Hawky2000 Inactive Join Date: Dec 2005 Posts: 4	Re: NTL Customer Services: Your personal experience Ok Dezzo, it may well have been an honnest mistake. I do have a few other points to make though. How exactly do NTL relate an IP to an account? Anyone know? Surely the obvious one would be to register the connection and account details used at the time without messing with MAC addresses? I'm aware that IPs can be spoofed but how does that explain them giving out an address that had NO connection AT ALL (even a phone line) at the time they were asked about? If you don't have an active account you can't just plug into the line and use it. It needs ACTIVATING first. I can't see any way in which you can claim NTL didn't make a mistake. Also, when I make a mistake I appologise for it, but that's just me, why should a company like NTL care if they (albeit accidentaly) made my Girlfriend affraid to go to her own home?