[carbondust]

hello,

i am new at this and am also at work so i cant give you any details about my computer.

anyway i am using ntl 1mb broadband but i am having problems with it. the problem is that sometimes it works, sometimes it works and then stops, and sometimes it does not work at all, it always works if u reset the modem. anyway i been phoning the tech support people loads and they come up with 3 different problems with my computer plus one idea about how to use my broadband

1: Its My Firewall.. if that was true how come it works sometimes with no problems, surely it would not work at all. i dont want to run it without a firewall but have disabled it and it does the same thing
2: its my USB port: i change my connection over to a network card, when i phoned them up to help me reconnect, the lady said there was a problem with my modem and i have to phone and book an engineer. when i did this, they said there was nothing wrong
3: that i had a virus: i am using norton suite and it found nothing

they suggusted that when i turn my computer off, to turn my modem off and then just before i start my computer on, turn my modem on

is there anyway i can prove that its the modem and not my computer as my parents want to get rid of it all together?

rob