Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Tazfan · 07-12-2005, 10:56

Its so ironic that I get an email telling me that there has been a reply to this thread after the trouble Im having at the mo! I am currently without telephone as I was cut off yesterday! I was given a discount on Dec 3rd LAST YEAR, and all hes been well. I got a call of my neighbor who has recently moved out on Mon, tellin me ha had a letter from NTL that was mine. I knew it wasnt a Bill cause one isnt due, so I asked him to open it. It said there had been a mistake in billing,m and it had been noticed I wasnt paying something, and I should. Therefore, I am to start paying it, and also backpay as well!

I am not bothered abt starting to pay from now, but I am aggrived at having backpay to stump up that I can ill afford. To make savibngs, I asked that my phone be downgraded from Talk Unlimited 24 to the basic deal. The lady I was talking to then said "I have n,,,,,,,,,,," Line went dead. I assumed we had been disconncted, and waited to see if she would call back. After a min or two, I decided to call back. I lifted the phone, and no dial tone!! I called the 0800 number off my mobile, and got a message saying that 0800 numbers were now being charged at 10p a min! I assumed it was an error so I phoned Orange who told me it wasnt an error, and since Dec 1st, 0800 numbers are chargeable. He said all the other networks charge, so they now do as well. I wasnt impressed. So, I go get my car, and go to a friends to use her phone. I finally got though to someone (Frank) who said he would get my line reconnected (the lady I was talking to, Vicky had actually terminated my phone acccount, but put on the screen that she had only took me off Talk Unlimited 24. He tole me he went to a colleague who had an extra profile and was able to get straight into my account and reactivate my line. he also said that he would get to the bottom of this "mess" and phone me back today. I dialled my number after an hour, and still got a dead tone so I phoned NTL again and I was told that it should be reconnected, and if it was, I should phone back.
In the meantime, Im sat with a dead phone, waiting for a reconnection so Frank can phone me back and explain whats going on.

I cant go round to my friends to phone again as she is out, and I dont have any neighbors. I live in a flat above a shop in a town centre and have no neighbors.

Its worrying somewhat not having a landline. You dont realize how much its taken for granted til its not working! Im disabled and could really do with it back online.

I must admit that up until now, I have had nothing but praise for NTL staff. I have never had any problems, and CS have always been great.

07-12-2005, 10:56	#661
Tazfan Inactive Join Date: Jun 2003 Location: Nottingham Services: Phone/Talk Unlimited 24. 20 MB BB. Posts: 61	Re: NTL Customer Services: Your personal experience Its so ironic that I get an email telling me that there has been a reply to this thread after the trouble Im having at the mo! I am currently without telephone as I was cut off yesterday! I was given a discount on Dec 3rd LAST YEAR, and all hes been well. I got a call of my neighbor who has recently moved out on Mon, tellin me ha had a letter from NTL that was mine. I knew it wasnt a Bill cause one isnt due, so I asked him to open it. It said there had been a mistake in billing,m and it had been noticed I wasnt paying something, and I should. Therefore, I am to start paying it, and also backpay as well! I am not bothered abt starting to pay from now, but I am aggrived at having backpay to stump up that I can ill afford. To make savibngs, I asked that my phone be downgraded from Talk Unlimited 24 to the basic deal. The lady I was talking to then said "I have n,,,,,,,,,,," Line went dead. I assumed we had been disconncted, and waited to see if she would call back. After a min or two, I decided to call back. I lifted the phone, and no dial tone!! I called the 0800 number off my mobile, and got a message saying that 0800 numbers were now being charged at 10p a min! I assumed it was an error so I phoned Orange who told me it wasnt an error, and since Dec 1st, 0800 numbers are chargeable. He said all the other networks charge, so they now do as well. I wasnt impressed. So, I go get my car, and go to a friends to use her phone. I finally got though to someone (Frank) who said he would get my line reconnected (the lady I was talking to, Vicky had actually terminated my phone acccount, but put on the screen that she had only took me off Talk Unlimited 24. He tole me he went to a colleague who had an extra profile and was able to get straight into my account and reactivate my line. he also said that he would get to the bottom of this "mess" and phone me back today. I dialled my number after an hour, and still got a dead tone so I phoned NTL again and I was told that it should be reconnected, and if it was, I should phone back. In the meantime, Im sat with a dead phone, waiting for a reconnection so Frank can phone me back and explain whats going on. I cant go round to my friends to phone again as she is out, and I dont have any neighbors. I live in a flat above a shop in a town centre and have no neighbors. Its worrying somewhat not having a landline. You dont realize how much its taken for granted til its not working! Im disabled and could really do with it back online. I must admit that up until now, I have had nothing but praise for NTL staff. I have never had any problems, and CS have always been great.