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quadplay · 06-12-2005, 23:41

Swansea are still there - there are just far more techs in India these days.

Also, the power level you get at your end will be different to the power level the tech sees (whether he/she happens to be in Swansea or Delhi). Both readings are towards the top end of what they should be, however - you probably need some attenuation on that signal at your end.

Having said that, both your SNR and return path values are fine - it may just be local congestion which should be eased within a couple of weeks by the automatic rebalancing scripts.

06-12-2005, 23:41	#4
quadplay Inactive Join Date: Jun 2003 Location: Various Services: 9am, 1pm and 8pm daily Posts: 2,055	Re: NTL Tech support, BRING BACK SWANSEA!!! Swansea are still there - there are just far more techs in India these days. Also, the power level you get at your end will be different to the power level the tech sees (whether he/she happens to be in Swansea or Delhi). Both readings are towards the top end of what they should be, however - you probably need some attenuation on that signal at your end. Having said that, both your SNR and return path values are fine - it may just be local congestion which should be eased within a couple of weeks by the automatic rebalancing scripts.