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Old 06-12-2005, 23:36   #3
carlingman
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Re: NTL Tech support, BRING BACK SWANSEA!!!

Quote:
Originally Posted by t12345
I just spoke to tech support in India as since the 10mbit upgrade I have been getting sluggish loading of sites and my speed has never hit anything above 5mbps with an Ambit 120 modem.
I just read the thing about signal levels and checked mine out....
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address :

IP address :
Downstream Receive Power Level : 13.30 dBmv
Downstream SNR : 30.14 dB
Upstream Transmit Power Level : 27.00 dBmv

My Downstream Receive Power Level used to be about 0 to 3dBmv not more than a month ago, I swear it.

The guy on the phone does a test in under a minute and says it shows him +2.5dBmv. So whose lieing? Him or my CM?

I need to get this sorted as its driving my loopy...
My 3mbit service was a lot nippier than this is and I been a customers for nearly 6 yrs.

Anyone got any advice or help please?
Bear in mind the diagnostics are a snap shot at the time they are taken and can fluctuate.

But one thing you need to do is edit your IP Address and MAC Address out.

Not a good idea to post them on a public forum.

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