[Chimaera]

We're having similar problems here too, ongoing for the last few weeks. Calling CS is no good whatsoever, the problem has been blamed on our router although removing it made no difference at all. Then on other occasions they have agreed yes there is a problem, and it will be resolved in 24 hours, or 48 hours, or 'soon', or whatever tosh they feel like telling you. I'm fed up with ringing them, and filling out the Responstek form was no good either - the reply I got (a week later!) told me to ring CS...................