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Originally Posted by afraser2k
I've just been on to CS about getting a new cable modem to replace my Surfboard 3100. First phone call I was given the phone number for the Xbox Live(?) support (0845 650 0101) aftere being put on hold. I phoned again and the second the agent (Chris) told me (after being on hold again) that I should be getting the full speeds and transferred me to the cable modem fault support people, well, transferred and currently waiting 10+ minutes in the queue. Now discovered that they've transferred me to the faults who don't do broadband support apparently. 
At this rate I might even consider paying the £50.  |
I spent about 45mins on the phone to NTL and went through about 4 people before being told by an Indian guy that my 3100 would support the 10MB connection. A recent speed test has put it at about 5.8MB, so better than the 2MB I had before so I'm happy enough at the moment.
If things haven't improved by January I'll be looking to NTL for a new modem.