Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Visitor · 06-12-2005, 19:12

What Customer Service ? they have them ?

Happily my broadband has been fine for almost a year now without any problem, previously it was bad, and I use to dread phoning TS, the only thing you ever got from them is re-boot your modem, or its not our fault, must be your PC... (It was always a breakdown somewhere)

As for the phone, although I have had many billing problems, cant fault them, they always dealt with the problem and I was always happy with the results, even if there was another problem a month later, always dealt with promptly, always polite, always professional

I would say technically things have improved over the last 10 years vastly, and support have got better less rubber stamp help

Hip Hip !

06-12-2005, 19:12	#660
Visitor Inactive Join Date: May 2005 Location: West Midlands Services: Broadband Posts: 309	Re: NTL Customer Services: Your personal experience What Customer Service ? they have them ? Happily my broadband has been fine for almost a year now without any problem, previously it was bad, and I use to dread phoning TS, the only thing you ever got from them is re-boot your modem, or its not our fault, must be your PC... (It was always a breakdown somewhere) As for the phone, although I have had many billing problems, cant fault them, they always dealt with the problem and I was always happy with the results, even if there was another problem a month later, always dealt with promptly, always polite, always professional I would say technically things have improved over the last 10 years vastly, and support have got better less rubber stamp help Hip Hip !