Quote:
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Originally Posted by MistaP
My last half hour roughly:
I just phoned NTL CS - 0800 052 2000 - option 2 Held 15 mins
Hello. I'd like to get the 10Meg broadband please.
Ok..let me just check your accout...Right to receive the 10MB you'll need a cable modem as the STB won't handle it, i'll just check when the next available appointment is for you......that'll be next Tuesday Mr ***** in the afternoon between 12-6pm.
Excellent, would this add to my bill at all or cost me anything?
No sir, it would be at no cost to yourself.
Excellent, thanks for your help.
Thanks sir. goodbye.
Bu Bye.
I really don't know what to make of it? I've read all over the site £50 fees, but I asked twice and definitely won't cost me anything.
Btw, this woman wasn't scottish like the last 300 calls have been, maybe scotland diverted my call.  |
Perhaps word is getting through to CS after the initial uncertainty. Now everyone else who has been told no, get back on the phone and lets hear about some more positive outcomes
