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Siuko · 06-12-2005, 15:28

Well here is my 10mb upgrade story....

Just phoned the 0800 052 2000

Got through to a very nice helpful CS and gave them all my details and that I wanted 10mb and was on a STB.

Was immediately told that I would have to have a cable modem installed as the STB couldnt handle the speeds required.

I asked whether I would be charged for this and she checked and assured me becuase it wasnt a seperate install of a cablemodem (like it might have been if I didnt have telephone, tv and internet with the stb) it would definitely be free of charge and I should hopefully be upgraded this thursday.

She also had to setup a new account for me, as the cable modem is billed seperately. She said due to an issue with new pin numbers being assigned (the automated voice had warned of that issue too) I would have to wait for a letter to arrive with my new internet pin number. She also said it was probably best to carry on using my Broadband through my stb until I was certain the cable modem was working and my pin had arrived.. and then to phone then to cancel my stb internet.

So if all goes to plan things should be cool (without a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 charge)... I guess I just have to wait and see....

06-12-2005, 15:28	#1218
Siuko Inactive Join Date: Jun 2003 Location: Derby, UK Posts: 63	*Re: ALL* ntl 10MB Discussion (Part 3)** Well here is my 10mb upgrade story.... Just phoned the 0800 052 2000 Got through to a very nice helpful CS and gave them all my details and that I wanted 10mb and was on a STB. Was immediately told that I would have to have a cable modem installed as the STB couldnt handle the speeds required. I asked whether I would be charged for this and she checked and assured me becuase it wasnt a seperate install of a cablemodem (like it might have been if I didnt have telephone, tv and internet with the stb) it would definitely be free of charge and I should hopefully be upgraded this thursday. She also had to setup a new account for me, as the cable modem is billed seperately. She said due to an issue with new pin numbers being assigned (the automated voice had warned of that issue too) I would have to wait for a letter to arrive with my new internet pin number. She also said it was probably best to carry on using my Broadband through my stb until I was certain the cable modem was working and my pin had arrived.. and then to phone then to cancel my stb internet. So if all goes to plan things should be cool (without a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 charge)... I guess I just have to wait and see....