Originally Posted by Nilrem

Are you getting dispatch emails from Play when they send out orders?

I ask because I realised the other day i've been getting order confirmation emails (sent from one address), but not the dispatch emails (sent from another address).

Upon talking to my brother and brother in law (both of whom use play.com and ntlworld), they have also not been getting the dispatch emails.
It's only been happening for about a fortnight or so, at the most maybe 4-6 weeks (looking at my emails, or lack of:p).

I guess what i'm wondering is, could NTL be blocking the address in question without telling us (reading a few other threads here I suspect the answer is yes), as our spam filter settings are not set to automatically delete spam.