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ricko1232003 · 06-12-2005, 09:11

I agree something is definately not right at NTL, usually takes us 3-4 phone calls to CS to find someone who can answer a question without saying "Im not sure" or "I wouldnt know". When we asked about the upgrade we had to mention that on joining NTL they provided the STB as only joined as Cable and Telephone, about 12 months later we joined as a broadband customer which was 600kb then I think but was there highest speed, they told us they wouldnt put a sacm in as the stb was fine then after a few upgrades they told us they needed to replace the pace stb to a samsung and that it would be done free of charge, when asked again was told the new stb would be fine. Then lo and behold now the STB can't handle the upgrade so told would be replaced, after reading these posts im also expecting the £50 charge to appear on my next bill. I'm actually starting to wonder if the right hand knows what the left hand is doing down there at NTL.

06-12-2005, 09:11	#1191
ricko1232003 Inactive Join Date: Mar 2005 Location: warrington Services: virgin digital tv package, phone and 20mb bb ntl250 Posts: 11	*Re: ALL* ntl 10MB Discussion (Part 3)** I agree something is definately not right at NTL, usually takes us 3-4 phone calls to CS to find someone who can answer a question without saying "Im not sure" or "I wouldnt know". When we asked about the upgrade we had to mention that on joining NTL they provided the STB as only joined as Cable and Telephone, about 12 months later we joined as a broadband customer which was 600kb then I think but was there highest speed, they told us they wouldnt put a sacm in as the stb was fine then after a few upgrades they told us they needed to replace the pace stb to a samsung and that it would be done free of charge, when asked again was told the new stb would be fine. Then lo and behold now the STB can't handle the upgrade so told would be replaced, after reading these posts im also expecting the £50 charge to appear on my next bill. I'm actually starting to wonder if the right hand knows what the left hand is doing down there at NTL.