NTL wouldn't know good Customer Service if it bit them on the backside.
When I get home tonight and find I have to re-register because they have knocked me down to 2mb, I may very well end up cancelling the thing, as I am so frustrated now. Can't even have the telly without the flaming phone!.
So, they will have gone from losing a tenner a month for the sake of a poxy £50 modem, to losing a customer completely.
But then, being the corporate animal that they so obviously are, I don't suppose they will be that bothered as another sucker will sign up to this dreadful service to replace me.
When it works its fine, when it doesn't, or you have to call CS for ANY reason, you will know what we angry dudes are getting at....
