Just spoke to some bloke at Customer Services who REFUSED to give me the modem for nothing. (I have a STB). I asked how they can be charging some people for the modem, and not others. When he asked how I knew this, I told him about this site and he huffed and puffed.
Anyhow, he refused to budge, "So what is it you want me to do, sir?"....so I told him to downgrade me to 2meg as I refuse to pay 50quid for something that I should essentially be getting for nothing, as others have. He still didn't budge and so I am now down to 2mb at £24.99. So at least im saving a tenner a month now!.
He did say, however that he would note what I said about some people getting it for nothing (yeah, right...and stick it in his filing tray!).
Got a good mind to cancel the bloody thing altogether now and go ADSL.
Why are they so inconsistent?. Is they ANYONE on here who can do something about this?.