Quote:
|
Originally Posted by Oven Chips (post 114)
Without more data there isn't anything anyone can do.
Peter
|
After talking to some colleagues at work, I'd like to have one last go at getting some information on this.
If your recent experiences meet the following criteria
ntl: 100 or 120 modem (only these models at the moment)
+
3Mbps or 10Mbps Tier of service
+
Heavily loaded upstreams eg significant ftp:, P2P or BitTorrent.
+
frequent disconnections
Please provide the following information to Russ who is providing it on to me.
Thanks
Peter
ntl: Internet Product Team
-----------------
Location?
What apps are in use at the time of failure - specifically Bit Torrent as per the thread, or also P2P/ftp?
Also is it only under heavy upstream?
How frequent are the disconnections?
What are the LEDS doing at the time of failure? Specifically I am interested in the Sync and Rdy Leds †“ the two on the right hand side
Power levels
Downstream, Signal to Noise, Upstream
You can check these through the modem diagnostic pages. See the Article How do I check my power levels + what should they be? at
this link
MAC Address of the modem.