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05-12-2005, 19:50

Reading this thread, my opinion of NTL has sunk as low as that many other people on here have of them. First, they can't come up with a consistent line over whether or not the Samsungs can handle 10MB. Now they've decided they can't, they seem unable to come up with a consistent line over whether a SACM for 3MB Samsung customers is free or £50. I just hope they come to their senses, as they did with the 3MB upgrade, and get rid of the fee FOR ALL.

Rant over (for now), and ResponseTek completed. (Oh, and I'm not blaming CSRs, I guess it is just that the company is incapable of briefing its own staff)

05-12-2005, 19:50	#1162
JohnHorb Guest Location: Sale, Cheshire Services: 10MB Broadband, DTV, Telephone Posts: n/a	*Re: ALL* ntl 10MB Discussion (Part 3) Reading this thread, my opinion of NTL has sunk as low as that many other people on here have of them. First, they can't come up with a consistent line over whether or not the Samsungs can handle 10MB. Now they've decided they can't, they seem unable to come up with a consistent line over whether a SACM for 3MB Samsung customers is free or £50. I just hope they come to their senses, as they did with the 3MB upgrade, and get rid of the fee FOR ALL.** Rant over (for now), and ResponseTek completed. (Oh, and I'm not blaming CSRs, I guess it is just that the company is incapable of briefing its own staff)