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Sociable · 20-06-2003, 23:06

OK Just to get the ball rolling again this was my last post at the .com forum:

Having just received a copy of the current flier for the 150K "Broadband" offer along with my monthly bill I note with interest that information about the "limitations" of the service inherant in the Cap is still conspicuous by its absence.

OK I accept that in the case of the 150K service this is a mute point as those on this level of service are pretty well immune from the guidelines but I'm sure this non-declaration of such a key aspect of the NTL's "Broadband" service still applies to all its advertising still.

But then as they have also continued to call the 150K service "Broadband" and also state that they are "The UK's No 1 Broadband provider", even after the decison to the contrary from the ASA, misleading potential customers appears to still be the NTL norm.

That asside does anyone have any comments on my suggested alternative wording for the AUP given in my last post?

"Users regularly found to be maximising their connection at peak times may be asked to restrict large transfers to off-peak times for the benefit of all users of the network. For the purposes of calculating such excessive use any data transfers outside peak-times will be excluded."

At least if they made that change the advertising could refer to "Unlimited" off-peak usage as I have noted the word "Unlimited" is not in the new flier.

I also have to agree to the comments under the heading "So what's good about broadband" the section ends "everything you do is much faster, easier and, if you choose our 150K Broadband, SMARTER!"

Is this at last some open admission by NTL that choosing the 600K or 1 meg service is NOT smart given the blanket 1gig a day guideline we all know is designed to be a Cap on usage for those paying extra for the faster service?

20-06-2003, 23:06	#7
Sociable Inactive Join Date: Jun 2003 Location: Knebworth Age: 72 Posts: 1,816	OK Just to get the ball rolling again this was my last post at the .com forum: Having just received a copy of the current flier for the 150K "Broadband" offer along with my monthly bill I note with interest that information about the "limitations" of the service inherant in the Cap is still conspicuous by its absence. OK I accept that in the case of the 150K service this is a mute point as those on this level of service are pretty well immune from the guidelines but I'm sure this non-declaration of such a key aspect of the NTL's "Broadband" service still applies to all its advertising still. But then as they have also continued to call the 150K service "Broadband" and also state that they are "The UK's No 1 Broadband provider", even after the decison to the contrary from the ASA, misleading potential customers appears to still be the NTL norm. That asside does anyone have any comments on my suggested alternative wording for the AUP given in my last post? "Users regularly found to be maximising their connection at peak times may be asked to restrict large transfers to off-peak times for the benefit of all users of the network. For the purposes of calculating such excessive use any data transfers outside peak-times will be excluded." At least if they made that change the advertising could refer to "Unlimited" off-peak usage as I have noted the word "Unlimited" is not in the new flier. I also have to agree to the comments under the heading "So what's good about broadband" the section ends "everything you do is much faster, easier and, if you choose our 150K Broadband, SMARTER!" Is this at last some open admission by NTL that choosing the 600K or 1 meg service is NOT smart given the blanket 1gig a day guideline we all know is designed to be a Cap on usage for those paying extra for the faster service?