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pixiebot · 05-12-2005, 18:33

Samsung STB 3meg BB

My tale;

Phoned CS this morning, the lady I spoke to tried to upgrade my STB to 10meg but she couldn't set it at her end. She put me through to another department. Sounded like this dept was in India and the lady there had no record of my account. The Indian lady then put me through to another dept (back in blighty) and the chap there told me that Samsung boxes were capable of 30meg but there were no 'codes' for the upgrade on STB's and said he would phone me back. Ha!! I believed him, and of course he didn't phone back.

Phoned CS this evening, spoke to a lady who told me STB's can't handle the speed increase and I would need a SACM. She put me through to sales and a very friendly and extremely efficient lady said she would organise an engineer to install a FREE SACM because it was a FREE upgrade. An engineer is booked for Tuesday 13th Dec. BB through the STB is switched off when the SACM is switched on.

A partial result methinks, and I'll report back when I'm up and running.

05-12-2005, 18:33	#1155
pixiebot Inactive Join Date: Dec 2005 Posts: 12	*Re: ALL* ntl 10MB Discussion (Part 3) Samsung STB 3meg BB My tale; Phoned CS this morning, the lady I spoke to tried to upgrade my STB to 10meg but she couldn't set it at her end. She put me through to another department. Sounded like this dept was in India and the lady there had no record of my account. The Indian lady then put me through to another dept (back in blighty) and the chap there told me that Samsung boxes were capable of 30meg but there were no 'codes' for the upgrade on STB's and said he would phone me back. Ha!! I believed him, and of course he didn't phone back. Phoned CS this evening, spoke to a lady who told me STB's can't handle the speed increase and I would need a SACM. She put me through to sales and a very friendly and extremely efficient lady said she would organise an engineer to install a FREE SACM because it was a FREE** upgrade. An engineer is booked for Tuesday 13th Dec. BB through the STB is switched off when the SACM is switched on. A partial result methinks, and I'll report back when I'm up and running.