[Mags]

Not a good day, I've been holding off phoning until the 10Mb was oficially released so I phoned this morning and spoke to customer services. Unfortunately, the lady I spoke to didn't know how to upgrade me and said she would call me back. At 6pm, I got home from work having had no phone call to discover my broadband was down. Tried all the usual tricks, rebooted my router, attached a PC directly to the STB but no luck so I called tech support. The guy I spoke to got me to reboot the set top box then told me I needed to speak to customer services as I had been incorrectly provisioned then before I could get a chance to say anything said 'Thanks for calling NTL, goodbye' and I was back on hold. After waiting for 20 minutes, I hung up, called Customer Services and asked what had happened to be told that the lady I spoke to this morning had removed the 3Mb service from my account and not done anything else! I was then put back on the 3Mb and told that the only way I could get 10Mb was to call sales, pay the 50 pound fee and get a cable modem as they have now discovered the STBs can't copy with the service. She did offer to half the upgrade price due to me being cut off I think I'll wait to see what happens with the upgrade fee in the next few weeks.

Is what I was told true? Are people with STB's having problems? Has anybody with an STB been upgraded this evening?

Mags