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Originally Posted by Chrysalis
I am hoping this might improve things as some parts of ntl service is poor. He plans to keep simon duffy in charge is what dissapoints me the most.
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In fairness to Simon Duffy, NTL have improved massively under his leadership. Look at what has happened on this site. Under Barclay Knapp (IIRC), Nthellworld.com (which up to that point had functioned as a very effective tool for helping customers) was closed with a promise of a new NTL community site and broadband medic to replace it. Broadband medic turned out to be a pile of sh*te (IMO), and NTL community died before it was released to the public. In the meantime, they (according to Mark W) actually told staff that anyone accessing any outside NTL complaints sites risked disciplinary action.
Now, we are back in a position where we are officially recognised (and even recommended) by NTL, and, under Simon Duffy, NTL have been quite open with us, and are actively trying to fix any problems they hear of from this site.
Sure, NTL still don't get it right some (or a lot) of the time, but they are trying, which is something they didn't seem to in the past.
That's without mentioning the the fact that the broadband speeds have gone up twice with only a little increase in price, and the introduction of PVR and VOD,