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Originally Posted by Chris T
Why? IIRC it was his predecessor, Barclay Knapp, who presided over near-bankruptcy and the appalling slide in customer service. I thought Duffy was the man left to pick up the pieces?
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Correct. Duffy has done remarkable well considering the mess that BK and LW left.... But there's no fun in that info Chris - so let's get back to the job in hand and slate ntl and it's employees at every opportunity, eh?
