[tugmaster666]

I rang technical support to find out if my modem can handle the 10meg speed, I was told IT COULD by one of their so called engineers!! I was told by several different people that the MOTOROLAR SURFBOARD SB3100 CAN NOT TAKE 10MB. My download rate on the 3mb line speed was maxing out @360kbps. Today my download rate id maxing @ 670kbps thatâ₠¬Ã¢â€žÂ¢s nearly double!! I have worked this out to be roughly the speed of a 5meg connection. I questioned the guy on the phone at bb support and he said my line has not been upgraded as yet. I will admit the guy on the phone (ROBBIE) did not appear to really know what I was on about and kept stalling when I asked him questions about connection speeds. I know for a fact that he is some guy sat in a tiny office in Asia somewhere. WHERE HAVE ALL THE ENGLISH PEOPLE GONE!!! Al I wanted to know was if my modem could be replaced! I was told that it does not need replacing and the 10mb service will not take affect in my area till after December. I live in the Ipswich region and a mate of mine lives about 3miles away and he is getting 10mb LOL is it me or am I missing something hear!!! Anyone else had frustrating issues regards to NTL BB support??? I am seriously thinking about making a complaint about this as I have been with NTL since they started years ago and have been a loyal customer and when I require professional help and support I DO NOT GET IT!! Steve (not angry or nout J)