Sorry to say this but Bill C, who I assume you are referring to, is not a network engineer, nor do broadband engineers maintain and service the local networks in the North West.
---------- Post added at 22:09 ---------- Previous post was at 22:04 ----------
You missed a 102ms spike in hop 3, a 71ms and a 29ms variation in hop 4, a 40ms spike to hop 5, a 28ms spike to hop 6, a 114ms spike to hop 7 and coloured a 21ms response in hop 8 but missed a 24ms one.
If this was done via wireless to your USR router try it wired instead or check signal for variations, alternatively supply something a little more concrete as far as proof of this affecting service, I note no packet loss to end destination indicating no ongoing packet loss and just drops to routers here and there.
Some variation with regard to latency is sadly an inevitable part of speed upgrades, and aspects of the upgrades aren't complete anywhere in the country. When all is done this might well stabilise your service.
Alternatively follow standard troubleshooting procedures for yourself and start calling directors of ntl
---------- Post added at 22:18 ---------- Previous post was at 22:09 ----------
Code:
Packets Pings
Hostname %Loss Rcv Snt Last Best Avg Worst
4. tele-ic-1-ge-200-205.inet.ntl.com 0% 51 51 1 0 2 10
5. nth-bb-b-so-600-0.inet.ntl.com 0% 51 51 6 3 6 26
6. lee-bb-a-so-600-0.inet.ntl.com 0% 51 51 6 6 10 74
7. lee-bb-b-ae0-0.inet.ntl.com 0% 51 51 10 6 11 61
8. man-bb-a-so-700-0.inet.ntl.com 0% 50 50 10 7 9 32
9. glfd-bam-1-atm403-1.inet.ntl.com 0% 50 50 8 7 9 24
10. oldh-t2cam1-a-ge-wan32.inet.ntl.com 0% 50 50 9 7 12 73
11. ubr01roch.inet.ntl.com 2% 49 50 10 8 10 15
--- ubr01roch.inet.ntl.com ping statistics ---
100 packets transmitted, 100 packets received, 0% packet loss
round-trip min/avg/max/stddev = 8.090/10.302/15.299/1.504 ms
Looks like the baby is deprioritising rather than having a genuine issue.
Might be a local fault, however people are all in generally different networks with no real crossover points at the *access* level.
Core level appears at a very casual inspection to be ok.