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Originally Posted by Florence
AND if you had read the post you would notice I asked what was in place for once Bill left. Has the northwest andy BB engineers left?
We seem to be looking all around the question but avoiding the important question.
What has NTL got in place to cov er for no BB engineer. Autmated monitoring has been mentioined but that can't fix the problems. I have seen posts where some have said where will we go for our information so obviousley bill C is asked when some are stuck what to do etc.
So what has NTL got in place for the new year. Sales staff cannot fix the customers faults. The tech support are not always right so what happens if they get it wrong who is going to sort it? simple question
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No other area has someone like Bill, he is unique so the idea of being a "poor relation" doesn't add up. N/W folk will need to do what the rest of the country does when they have a problem/fault and report it to Technical Support. I'm not sure where you're getting the ideas about sales staff, certainly I've not seen any recruiting there at the expense of engineers.