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Originally Posted by Zee19
A few days ago i was having problems with Morpheus and my Ambit 120 modem disconnecting.
This morning, and RIGHT NOW all im doing is browsing this website www.cableforum.co.uk and im getting disconnected every 30 seconds.
I'm on the 1MB service, if i call CS will they replace my 120 for a 250 even if im not on the 10MB service, because this really isn't fair when trying to do something here that i get disconnected!
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If you word it correctly they may do. As I said earlier, if you disconnect it then ring them up telling them it likes to die whenever it feels like it, they cant run any tests on it meaning they have to send an engineer out. He will probably test the modem but all you say is the problem is not with the line but the modem itself and reproducing the problem is hard as it is random.