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Originally Posted by jem16
I had to re-register my swapped modem anyway as the engineer didn't do it although he said he would.
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I did also as the engineer phoned me 10mins after he had left and said TS wasn't able to register it as my OLD modem MAC didn't exist on their system!
A phone call from me sorted that. I suspect im on a different billing system to most people as im still not able to view my account statements online, so this caused the problem.TS had to get my account up by using my email address.