[tugmaster666]

Hi there.

I currently use a surfboard SB3100 cable modem, I had this when I first became an NTL customer about 5 years ago when the very first 512kbps broadband service was released. I have been on the 3meg service since it started and was pleased to hear that 10meg would soon be available. I thought I would re-boot my modem and see what speeds I was going to get in the hope that my area had been upgraded. My max download rate from Microsoftâ₠¬â„¢s servers early in the mooring (when not many people are on the net) was maxing out at around 670kbps. I done a speed test and it was about the same, my upload was around 55kbps. I was a bit worried about this and thought that my modem was at fault. I have been looking for some firmware updates but none are available to date. It does appear that my modem will NOT support the full 10meg speed.
A friend of mine has just sold his house and is changing to a BT line, he has given me his old Motorola SB5100i cable modem. I was wondering if I could use this instead of my SB3100 and if NTL would register the new modem? If not I will have to ring up CS and ask if they will do an upgrade modem for me.
The last time I rang CS I was put through to this guy who told me the SB 3100 would take the 10meg speed, he obviously does not really know the facts.
Any advice would be much appreciated on this one guys.
Steve