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Originally Posted by Undisputedtruth
I'm afraid I have to agree with Defiant. It is all about "conflict of interest". If they are not willing to disclose the fact they are NTL employees then we can only disregard their views due to "conflict of interest". Whether they use the service as a customer is immaterial. However, I can see no reason why they should not speak, even though they are NTL employees.
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You are making an assumption that all NTL employees are pro NTL.
Also, why should NTL employees' opinions be disregarded, because they don't necessarily agree with you? Remember an NTL employee who is also a customer can also get crap service. How many NTL employees live in ex-videotron areas? Don't their opinions count?