disconnections
Hi
I have been on the 2mb service for the last 2 and a bit years, i upgraded to the 10mb service last week and had no problems until today. i keep getting disconnected every minute or so for a few seconds and then it connects back again. this is a real pain when trying to download updates etc.
i have tried the connection both with and without my router (see below for router model). when the disconnection happens the modem seems to reboot itself.
Is it somthing that can be sorted with the help of all the wonderful people here or would i have to call cs/ts. im in the luton area with the LU4 postcode.
The following was taken from the cm itself.
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : **:**:**:**:**:**
IP address : **.**.**.***
Downstream Receive Power Level : 7.55 dBmv
Downstream SNR : 37.15 dB
Upstream Transmit Power Level : 43.00 dBmv
Many thanks in advance
wakar
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