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Originally Posted by tugmaster666
Does anyone know if the modem I am using (Surfboard SB3100) is not capable of handling 10Mb connection speeds. I went onto the website and it says capable of 38down and 10mb up!! Im a little confused here. I rang NTL customer support and was put through to some guy in India who did not appear to know what he was on about lol. He took my mac address and told me my modem is capable of the new speeds!! It appears not! Can any one recommend a faster modem I can use which will handle the new 10mb speeds?
Cheers all.
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I was told (by executive response team person) that they will be trying a firmware upgrade for the 3100 but they couldnt predict when. He has invited me to call again in about a week to let him know whats happened.
He also suggested that rebooting the modem every couple of days which i am doing.
Dont buy a new modem because if they find the 3100 wont manage the full speed then they will replace.
We just have to be patient for a bit longer.