Well, after another extended customer service phone call, I'm back on 2Mb/s. When I originally rang to ask about the 10Mb/s speed on November the 10th they started charging me the top tier rate but of course I wasn't receiving 10Mb/s level until yesterday, 1st December. After much ado asking his manager, I got a credit for the price difference as they admitted it was their fault. The lower two tiers should be automatically upgraded next year, but he didn't know how much the bandwidth limit was for the £24.99 tier. I asked him to leave the speed as it was to save someone the trouble of changing it back up to 10Mb/s in a few weeks but he wouldn't do that.
Sorry to hear about your redundancy Bill, hope you find something soon. John PS My return key is not separating my paragraphs