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harmonyinfo · 01-12-2005, 20:58

Hi
Yesterday I went through the automatic speed tier change pages to upgrade my broadband speed from 1Mb to 2Mb (actually I meant to get the BAND03 but clicked the wrong radio button!).

Anyway, the speed changed just about immediately, and I was getting 2Mb fine. But today I seem to have been put back on the 1Mb speed again. Phoned technical support in case it was a technical problem, but they could't do anything except to confirm I was still on the 1 Mb speed. Tried the tier change page again, but of course get the message now that I can't change the speed again because NTL's billing system can't cope with additional changes in a month. So the billing system thinks I have changed my speed, but the technical support are saying I haven't.

Who is best to contact to get it sorted?

Jim

01-12-2005, 20:58	#1
harmonyinfo Inactive Join Date: Jun 2003 Posts: 108	Speed change problem Hi Yesterday I went through the automatic speed tier change pages to upgrade my broadband speed from 1Mb to 2Mb (actually I meant to get the BAND03 but clicked the wrong radio button!). Anyway, the speed changed just about immediately, and I was getting 2Mb fine. But today I seem to have been put back on the 1Mb speed again. Phoned technical support in case it was a technical problem, but they could't do anything except to confirm I was still on the 1 Mb speed. Tried the tier change page again, but of course get the message now that I can't change the speed again because NTL's billing system can't cope with additional changes in a month. So the billing system thinks I have changed my speed, but the technical support are saying I haven't. Who is best to contact to get it sorted? Jim