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Originally Posted by jonbr
You want to call billing then and get them to compensate you for not being able to give you 10mb when they are charging you for it!
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Nice idea. However, I've always been on on 3MB since the upgrade and am quite happy with it. It's just that at the time they were initially 'rolling' it out, I had to phone up to pay my bill. I'm not likely to trust NTL with my bank account details again in a hurry
So mentioned it on the off chance and they said "yes sir, no problem, it's done". So when it didn't happen, I wasn't that bothered, but then of course the next months bill came in. So I mentioned it again and got the same response "no problem sir, it's done for you". However, when it didn't take effect, I was concerned that there was something wrong somewhere. Be it with the modem, router or my setup.
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They won't do that, they know what will happen. The Indian call centre staff will go very quite with nothiong to do.....
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too true. It has to be said though, that with other offshore customer services departments you can at least request that they put your back through to the UK specifically HSBC & Orange. But when I spoke to NTL's equivalent earlier, they would only put me through to Customer Services. I did say to them "if I had wished to call Customer Services, I could have done it at no charge. I'm calling Broadband Technical Support for the reason I wish to speak to them. Customer Services aren't going to be able to help me with my technical query"... the line clicked and next thing I'm in the que for Customer Services
Then to add insult to injury, I'm back talking to India
That person insisted I explain the situation which I did. Then he talked to his "supervisor" who put me back into the que for Customer Services.
Still, I'm sorted now... untill the next time