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Originally Posted by jonbr
I usually go through to billing (usually get an English voice) and apologise for pressing the wrong button. I then ask if they could put me through to the UK BB support centre. It works most of the time
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That's what I did. Though the number took me through to Customer Services where a nice chap tried once again to "upgrade" my broadband account.
Apparantly, I am being charged for 10MB, but whatever they use for "provisioning" won't let them do it. The NTL guy said that this sugested that my area hadn't been upgraded and to just hang on. So no problems there then, at least it wasn't my router.
As regards the telephone situation. It maybe a better idea for NTL to introduce a system whereby you (the customer) are automatically sent to BB UK Tech Support, but there's a message on the line saying "sorry for the delay ... there is an x minute delay on this number, but our over-seas operators are willing to take your call ... press x to re-direct your call".
It would give the customers more choice and at the same time sattisfy all concerned. Especially NTL who could measure how many people actually opt for "over-seas support", or how many people prefer domestic support.
Anyway, thanks jonbr for the idea. It worked like a charm
