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Originally Posted by ste6r4
After a fun installation (phone, telephone, internet all installed but none working correctly from the start, but that’s another storey) I managed to get my internet working by using my old modem (NTL 120 Silver one I think) instead of using the new blue NTL 250 or 200?.
I tried installing the new one quite a few times but to no joy, went to Robin Walkers Cable Modem pages (v v useful) and found out that it wont register as the pin cust services give me is for my old one  and this has already been used.
So does anyone know a good way or what to say to get a new PIN no. so I can start using my new modem.
cheers
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Bloody good question m8... im sat here like a lemon waiting for my engineer to come with my new modem. My pin is almost certainly lost - plus I dont know it. Will I need a new one cause Im guessing judging by your problem I will.