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Originally Posted by Oven Chips
To bugheadcjd and coventrycityfan,
I am not sure if you are among the 5 MACs I requested from Russ, but they were all 3 or 10Mbps Tier on 100/120 modems.
However the "rules" are straightforward:
If you were on 3Mbps and had a 100/120 modem you would have received the updated firmware.
If you have updated to 10Mbps since the update process would reboot the modem and update the firmware. If not then a power off then on does the trick.
If you are on 1 or 2 Mbps on a 100/120 modem you haven't had the updated firmware.
If you are on a 200 / 250 modem your firmware hasn't been updated (not needed)
If you are on a Motorola 3100, 3Com or Terayon also no firmware update.
I'm not sure about the scope of the Motorola 4100 firmware update.
I don't want to paint an over-optimistic picture of what I can do. I contacted the team here after this thread was pointed out to me, because I felt there might be a relationship with other work I have been doing (there isn't so far).
I'm not a technical type, or in support (desk jockey in HQ), and certainly wouldn't try to bypass the correct support process.
I hoped to shed some light and find something but sadly it seems unlikely.
Peter
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Peter,
From what you are saying I should definately have the new firmware as I was on the 2Mb connection (on a NTL 100 modem) and upgraded to 10Mb.
It looks like the problem possibly isn't the new firmware as there are other users on 1Mb and 2Mb (on NTL 100 or 120 modems) who from what you are saying wouldn't have received the new firmware but are getting the modem rebooting problem.
Anyway, thanks for your help, is there any way you could pass the information onto to someone else internally that could possibly follow it up?
Cheers,
Chris.