Cable Forum - View Single Post

Octimon · 30-11-2005, 13:17

Just had a similar problem. Been on 2 meg service for some time now but over the past few weeks noticed it was a bit slow. Got round to looking at the Config and speed tests at the weekend and found I was only on 1meg service. Rang Tech Support and spoke to someone who had a minimal grasp of English who said "yes sir, you are wroking fine with full 1 meg service". "But I pay f£24.99 per month for 2 meg". "I have no permission to upgrade you, sir, you will have to phone customer services". "But I don't want an upgrade I just want to be on the level I'm paying for". "Sorry sir, phone customer services". "But they're closed until Monday". "Sorry Sir, I have no permission, you call them Monday"

Anyway rang CS last night and after the usual lengthy wait was reverted back to 2 meg straight away. No offer of a refund or reasons given as to why I had been downgraded.

30-11-2005, 13:17	#13
Octimon Inactive Join Date: Dec 2004 Location: Glasgow Services: BB XXL - but only by rebooting every other day; TV XL - with a shiny new HD box and On Demand is s Posts: 108	Re: newbie 2mb service question Just had a similar problem. Been on 2 meg service for some time now but over the past few weeks noticed it was a bit slow. Got round to looking at the Config and speed tests at the weekend and found I was only on 1meg service. Rang Tech Support and spoke to someone who had a minimal grasp of English who said "yes sir, you are wroking fine with full 1 meg service". "But I pay f£24.99 per month for 2 meg". "I have no permission to upgrade you, sir, you will have to phone customer services". "But I don't want an upgrade I just want to be on the level I'm paying for". "Sorry sir, phone customer services". "But they're closed until Monday". "Sorry Sir, I have no permission, you call them Monday" Anyway rang CS last night and after the usual lengthy wait was reverted back to 2 meg straight away. No offer of a refund or reasons given as to why I had been downgraded.