I'll chip in now and add some comments directly. I am the person that Russ has been talking to and a bit of explanation may help.
To set the scene, of the
13 sets of details I have had from here and elsewhere, 8 modems have not had any change in their firmware/configuration as a result of the 10Mbps rollout. I think there is a misconception that some massive national firmware upgrade happened that affects every modem, it hasn't.
I have asked Russ to ask for the MAC addresses of the 5 remaining ones that could have been affected.
Some observations:
Quote:
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Originally Posted by coventrycityfan
I don't know when i got my firmware update for my 120 silver modem but since Saturday whenever it get's a heavy load the modem will reboot itself.
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As coventrycityfan is a 1Mb customer (according to their details) their modem has not been firmware upgraded yet. If its only been since Saturday 26th then its well ("well = 10+ days) after the firmware upgrade they didn't get in the first place.
Quote:
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Originally Posted by bugheadcjd
Russ D,
Your NTL contact talks about Before the firmware and config changes:
<SNIP>
but most of us are having the problems After the firmware and config changes.
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As above - 8 out of 13 had not been firmware upgraded. The data Russ has provided is from posters in this thread. I can only go from that data and again 8 out of 13 had not been upgraded. There was not "before" and "after" consideration in my evaluation.
Similarly this concerned me:
Quote:
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Originally Posted by Lemonzest
Modem:NTL 100
Downstream Receive Power Level : -9.93 dBmv
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-9.93 dBmv is not a great downstream level to have, close to 0 is best. It may be a factor. The modem is specified to -15 but I've an idea we rolled trucks at -5 or -6. I may be wrong.
I've advised the CF team that I am happy to receive more data, and as above I've asked for the 5 specific MAC addresses.
Thanks to Russ for the compliment "would trust their word on such matters". I'll also point out the phrase
Quote:
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This isn't meant to suggest that people haven't seen problems,
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that I used. When I asked for more data it was to try and cross check something that I've been working on.
At this moment of time, with 5 samples that I know next to nothing about, I cannot say much else.
Peter