Phoned CS 4 times today to try and get an engineer visit to swap my Ambit 100 to a 250.
1st try : Got thru to an Indian helpdisk. No help at all. Refused to send a guy at out and was intent on working from his set of questions.
2nd try : Got thru to a nice chap (Mr Y)who ran a test on my modem while I was @ work. He confirmed the ubr I am on is fine, but modem logs were not looking good, so he asked me to run some funky test which would have me mucking around with the co-axial cable. I agreed to ring him back when I got in from work and was ready.
3rd try : Got thru to some chap (Mr X). I asked to speak to Mr Y but he told me his line was busy and if he could help. At this point. I decided to hang up.
4th try : Got thru to Mr Very Helpful. I asked to speak to My Y (who was still engaged) so I decided to take Mr Very Helpful up on his offer. I explained the situation and was shocked by what he said. "So what would you like from me sir"... errmm An enginner ?.. and a new 250 modem... "does 12 till 6 on Thrusday suit you ?...
Proof that different people give you different results.... which is a shame. I will have to book Thrusday of work, (only after I have rang CS to confirm the engineer visit).. I have read to many horror stories of people missing work for a no-show.
Hurry up Thrusday.
(ps... I made dammed sure I got a name and ref number for our little convo...)