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Originally Posted by homealone
bum - do you have javascript enabled in your browser ?
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It was a firewall issue, but once I get past that :-
Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.
this will make it the 7th time I've called ntl regarding this issue 