Do I have to contact technical support to sort this one?

please say no
---------- Post added at 19:02 ---------- Previous post was at 19:01 ----------
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Originally Posted by homealone
that is 1Mb, 2Mb would say 2048000 max downstream & 200000 max upstream
<edit> if you have a stand alaone cable modem, rather than a set top box, you should be able to upgrade using the link
https://autoreg.autoregister.net/cgi..._tiermigration
- let us know if that works??
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tried.... failed (timesout)