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Originally Posted by Chris W
It may be that ntl are looking at the billing account which has indeed been changed to 2meg, but it may be that for some reason this did not update the internet account which determines which config file the modem receives.
Try logging onto the config page for your router at: http://192.168.100.1 (username and password are both root) and checking the name of the configuration file.
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I've got the config page but I don't understand what it means

can anyone explain what speed I've been set?
Network Access : Allowed
Maximum Downstream Data Rate : 1024000
Maximum Upstream Data Rate : 100000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled