Hi all,
had an engineer out this morning - he replaced my silver 120 modem with a new 250. connection problem has cleared up
have called customer support and he transferred me to customer services. i said i'd been talking to the engineer about upgrading to the 10Mbit service and that he told me i could call & get upgraded straight away.
they said as i'm on the 3Meg service i'd be upgraded by the end of december or i could upgrade right now. he did warn me that there may be service outages as the service isn't officially rolled out yet & that they would not compensate for loss of service. i had to agree to that & then he upgraded me over the phone.
Apart from getting transferred 4 times and then talking to the same guy who'd passed me on originally, it was all rather painless.
congrats to ntl. as long as you know what you want and ask for it they are very good just don't let them fob you off!!
cheers
IanM