yeees.. we're in Manchester too (well, Stockport...) and we've gone through the mill.
The indian call centre - twice, the nice guy on the desk who put us through to a very closed customer services and well, we got so sick of calling we're just sitting and waiting for the 10mb shtuff now. We got close a couple of times, and other times it was like communicating with a brick wall.... so while NTl doesn't know whats happening and if it does it's only vaguely, I'd rather sit back, if you know what I mean... let it happen.. heck, I suppose I'm letting myself get too relaxed about it lol!
Our speed at the moment is erratic and sometimes drops well below 2mb (and we're on 3mb). At present, it's holding slightly steady. But I wonder how many people have said "10 mb connection" and on the other end of the phone, they've misheard it as "2 mb connection"...
Like the gravy, the plot thickens..
One day, they'll have an idea...
for now...
