Cable Forum - View Single Post - NTL Indian support centres

Chrysalis · 29-11-2005, 02:46

I would predict initially a huge jump in waiting times, but then it will die down because as their is less repeat calls going for unresolved problems there will be total less callers. Also due to no language barrier calls should be shorter in general anyway and without the need for waiting for a script to be followed helps as well.

---------- Post added at 02:46 ---------- Previous post was at 02:45 ----------

We should have a poll which is more important?

Waiting time or Quality of service (first time resolution)

29-11-2005, 02:46	#196
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,050	Re: NTL Indian support centres - a plea to NTL I would predict initially a huge jump in waiting times, but then it will die down because as their is less repeat calls going for unresolved problems there will be total less callers. Also due to no language barrier calls should be shorter in general anyway and without the need for waiting for a script to be followed helps as well. ---------- Post added at 02:46 ---------- Previous post was at 02:45 ---------- We should have a poll which is more important? Waiting time or Quality of service (first time resolution)