[Russ]

We have recieved a request from someone within ntl for those who are getting these problems to answer the following:

What Modem Model?

Location?

Tier of Service?

Connection method?

Is there a router behind the modem? If so what make?

What apps are in use at the time of failure - specifically Bit Torrent as per the thread, or also P2P/ftp?

Also is it only under heavy upstream?

Please copy-and-paste the questions with your answers in to a PM and send it to me and I'll ensure it goes off asap.