Cable Forum - View Single Post - NTL Indian support centres

Paul K · 27-11-2005, 15:57

So you would rather have a 3-4 hour delay instead of a 30 minute delay before being answered? It's all well and good you saying that you would be happy to wait for a British member of staff but that doesn't necessarily mean you will get a knowledgable member of staff. No company will see a long queue for tech or customer support as acceptable I'm afraid and they will do what they can to drop the queue times without spending an outrageous amount of money.

27-11-2005, 15:57	#189
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: NTL Indian support centres - a plea to NTL So you would rather have a 3-4 hour delay instead of a 30 minute delay before being answered? It's all well and good you saying that you would be happy to wait for a British member of staff but that doesn't necessarily mean you will get a knowledgable member of staff. No company will see a long queue for tech or customer support as acceptable I'm afraid and they will do what they can to drop the queue times without spending an outrageous amount of money.